Answer to frequently asked questions

Do your rooms have a balcony?

Yes, all our rooms, suites, and apartments have a balcony.

Are dogs allowed?

Out of consideration for other guests, we do not accept dogs and pets in our house.

Do you offer half board?

We offer bed and breakfast at our establishment. In spring and autumn, as part of a weekly package, we host our set menu evening every Wednesday. In the evenings, upon request and for an additional charge, we offer light snack dishes. (except Thursday and Sunday)
Within walking distance, you will find several restaurants, pizzerias, and typical South Tyrolean wine taverns.

Is your swimming pool heated?

Our swimming pool is not heated. In the summer, it is pleasantly warm due to the sun. Our saltwater pool is operational from the end of April to the end of September.

From when can we check in?

The rooms and suites are ready for occupancy from 2 pm and the apartments are ready for occupancy from 3 pm. On Sundays, check-in is until 3:30 pm. Check-out is at 9:30 am.

Is there a benefit card?

During your arrival, you will receive the South Tyrol GuestPass for free use of all public transport in South Tyrol (here you can find the benefits of the South Tyrol GuestPass advantage card)

I would like to book a single room

We do not have single rooms in our hotel. Our double rooms type C can be rented for single use, subject to availability. The single room supplement is Euro 20.00 per day.

Is smoking allowed?

Our hotel is a non-smoking property. You will find our smoking area at the back of the house. Smoking is not allowed on the rooftop terrace, sunbathing lawn, and the poolside lounge. Please also be considerate of your room neighbors when smoking on your balcony.

Is there a minimum stay at the Törggelehof?

Yes, during holiday periods (Easter, Pentecost, summer, and autumn) and in high season, from the end of June to mid-October, a minimum stay of 7 nights applies. Short breaks are only accepted at short notice or subject to availability.

Are children welcome at Törggelehof?

Yes, families with children are very welcome here! We have family rooms, suites, and apartments that are suitable for families. Our little guests have access to a playground with a giant trampoline, swing, slide, table tennis, and other toys. Our large garden is a paradise for letting off steam. The Lana Tourist Board organizes various fantastic events in the summer as part of the 'Children's Summer'. For your toddler, we are happy to provide the following: travel cot, diaper bin, high chair, children's plates and cutlery.

Is there an adults-only area?

Yes, our Peace & Relax rooftop terrace with sauna and whirlpool is reserved for adults (16 years and older).

What are the opening hours of the hotel bar?

Our hotel bar is open until 10 pm. On Sunday and Thursday evenings, we also take a short break and the bar is closed. On these evenings, we offer wines, soft drinks, and bottled beer for self-service. 
In the afternoon, we offer coffee, cake, ice cream, and refreshments in the garden (lounge and garden terrace) from 2:00 pm to 5:30 pm.

How can I pay my bill?

You can settle your final bill on the evening before departure until 6 pm in cash, EC card, Mastercard or Visa. We do not accept business cards and AMEX. You are also welcome to pay the room rate in advance by bank transfer before your arrival. 
We kindly ask you to settle any extras in cash.

Where can we park our bikes?

You can park your bikes for free in the garage.

Are there free parking spaces or a garage?

Outside, you will find free car parking spaces. You are welcome to book a parking space in the garage for Euro 7.00/day. We kindly ask for reservation at the time of booking (limited parking spaces). When booking a Panorama Suite, Panorama Family Suite, and Panorama Apartments, 1 parking space in the garage is included in the price. 

We are traveling with an electric car, are there any charging stations?

We have 1 charging station with 7 KW. The cost is Euro 0.45/kWh

Do your rooms have wooden floors?

The following categories have a wooden floor: Standard room Type C, Double room Type B 1st floor, Panorama Suite Deluxe, Panorama Family Suite, Panorama Apartments

Do the rooms have air conditioning?

Yes, all rooms have air conditioning.