Our Terms and Conditions

Information about our General Terms and Conditions

Here you will find important information for your booking, cancellation conditions, arrival, and your stay in our house. 

NOTE: Price changes and offer changes reserved. We kindly ask you to book our weekly offers and packages in advance!

Check-In & Check-Out - Arrival Times Apartments
  • Check-In: from 3:00 PMOn Sundays and public holidays, check-in is until 4:00 PM. If you arrive on Sundays after 4:00 PM, please inform us in advance by phone.
  • Check-Out: On the day of departure, your apartment is available until 9:30 AM.
Reservation, Booking & Deposit

For a definitive booking, a deposit of Euro 100.00 is to be paid, this mainly applies to bookings made 1 year in advance. You will receive the exact information with the reservation confirmation at the turn of the year. In case of cancellation, the deposit will not be refunded, but we will be happy to issue you a voucher for it. (Validity 2 years)

For organizational reasons, we cannot guarantee specific room numbers. For an additional daily fee, we will be happy to reserve your desired room for you.

Our bank details
Account at Raika Lana/ branch Tscherms
IBAN: IT 72 T 08115 58290 000303349233
SWIFT/ BIC: RZSBIT21114

Check-In & Check-Out - Arrival Times Room
  • Check-In: from 2:00 pmOn Sundays and public holidays, arrival is until 3:30 pm. If you arrive on Sundays after 3:30 pm, please inform us in advance by phone.
  • Check-Out: On the day of departure, your room is available until 9:30 am.
  • ARRIVAL AND DEPARTURE DAY: Saturday
Check-In & Check-Out - Arrival Times Apartments
  • Check-In: from 3:00 PMOn Sundays and public holidays, check-in is until 4:00 PM. If you arrive on Sundays after 4:00 PM, please inform us in advance by phone.
  • Check-Out: On the day of departure, your apartment is available until 9:30 AM.
Payment options & bank details
  • Cash payment, according to Italian law, possible
  • We accept EC card, Mastercard, Visa
  • Business cards and Amex are not accepted

You are welcome to transfer your stay in advance:

Our bank details
Account at Raika Lana/branch Tscherms
IBAN: IT 72 T 08115 58290 000303349233
SWIFT/BIC: RZSBIT21114

cancellation terms
  • 41 days prior to departure you will not be charged.
  • In the event of cancellation within 40 days of departure, 50% of the total price will be charged.
  • 21 days before departure, 90% of the total price will be charged.
  • In the event of no-show, late arrival or early departure, the room price (minus breakfast) will be charged, regardless of whether we were able to re-let the room in whole or in part.
Minimum Stay

During the holiday season and peak season, a minimum stay of 7 days applies.
Check-in and check-out day: Saturday

Please understand that we only accept short stays at short notice.
Short stay (under 3 nights) surcharge of +20% | For stays under 7 nights, we reserve the right to charge a small supplement

Minimum Stay

During the holiday season and peak season, a minimum stay of 7 days applies.
Check-in and check-out day: Saturday

Please understand that we only accept short stays at short notice.
Short stay (under 3 nights) surcharge of +20% | For stays under 7 nights, we reserve the right to charge a small supplement

Dogs

Please understand that we do not accept dogs